Questions? We've got answers.
Everything you need to know about accounts, markets, platforms, funding, copy trading, security and support — all in one place.
Getting Started
Everything you need to know before opening your first account.
01How do I open an account?
Complete the quick online registration with your details, verify your identity, fund your account and start trading. The whole process takes under five minutes — you can begin with real or demo funds.
02What is the minimum deposit?
You can open a Lite account from just $250. Other tiers start at $500 (Raw), $2,500 (Pro) and $25,000 (VIP), each unlocking additional benefits.
03Do I need to verify my identity?
Yes. Identity verification is required for compliance and to enable deposits and withdrawals. It only takes a few minutes and keeps your funds secure.
04Can I practise before trading with real money?
Absolutely. Every account includes a risk-free demo account with virtual funds, and the web platform offers a guest mode so you can explore without registering.
05Can I upgrade or change my account type later?
Yes. You can move to a higher tier at any time as your trading grows — just contact our support team or top up to the required level.
Trading & Markets
What you can trade, and the conditions you trade under.
4,000+ assetsWhat can I trade with FUNDS - AXIS LIMITED?
Over 4,000 assets across Forex, Metals, Indices, Cryptocurrencies, share CFDs, ETFs, Commodities, Futures and real stocks.
0.0 spreadsWhat are the trading conditions?
Raw spreads from 0.0 pips on major instruments, flexible leverage up to 1:500, no dealing-desk intervention and low-latency execution on institutional-grade infrastructure.
24/5 · 24/7What are the trading hours?
Forex, metals and indices trade 24 hours a day, 5 days a week. Cryptocurrencies trade 24/7, all year round.
50+ pairsWhich currency pairs are available?
More than 50 pairs, including majors like EUR/USD and GBP/USD, minors and crosses such as EUR/GBP and EUR/JPY, and exotics like USD/TRY and USD/ZAR.
IndicesWhich indices can I trade?
The S&P 500, NASDAQ 100, FTSE 100, DAX 40 and Nikkei 225 — five of the world's most widely followed indices.
50+ cryptoWhich cryptocurrencies are available?
Bitcoin, Ethereum, Litecoin, Ripple and Solana, plus 50+ digital assets available 24/7 with leverage up to 1:500.
Up to 1:500How does leverage work?
Leverage multiplies your market exposure up to 1:500, meaning you can control a larger position with less capital. It also amplifies risk, so losses can exceed your initial margin.
Zero commissionDo you offer real shares?
Yes. Through Invest you can buy thousands of real shares with zero commission on NYSE, NASDAQ and LSE, alongside share CFDs.
Deposits & Withdrawals
Funding your account and taking your profits out.
Which payment methods do you accept?
Cards (Visa, Mastercard, Maestro, Visa Electron), bank wire, e-wallets (Neteller, Skrill, Equals) and cryptocurrency.
How fast are deposits?
Deposits are typically processed instantly, so you can start trading right away.
How do I withdraw my funds?
Request a withdrawal from your account and funds are returned to your original payment method. Withdrawals are processed promptly.
Is there a withdrawal commission?
Yes, a 5% withdrawal commission applies to account withdrawals.
Can I deposit in cryptocurrency?
Yes, crypto deposits are supported as an alternative to cards, bank transfers and e-wallets.
Platforms & Tools
Trade anywhere, on any device, with the same account.
Which platforms are available?
The Desktop Terminal, WebTrader (no installation needed), Mobile apps for iOS and Android, and MetaTrader 4/5.
Can I use one account across every device?
Yes. A single account is synced across Desktop, WebTrader, Mobile and MT4/MT5, so your positions and watchlists follow you everywhere.
What trading tools are included?
Advanced charting with 40+ timeframes, depth-of-market, expert advisors and automation, one-click trading, real-time quotes, instant price alerts, risk-management tools, margin and swap calculators, and custom watchlists.
Is the platform reliable?
Yes — a 99.9% uptime guarantee on institutional-grade infrastructure with sub-second order routing.
Which operating systems are supported?
Windows, macOS, iOS, Android, Web and Linux.
Can I trade algorithmically?
Yes. Expert advisors and automated strategies are supported on the Desktop Terminal and MetaTrader platforms.
Education & Resources
Sharpen your skills with free learning and market insight.
Does FUNDS - AXIS LIMITED offer education?
Yes. The FUNDS - AXIS LIMITED Academy provides free online courses for every level, plus webinars, daily market news and content from top-tier educators.
What is the FUNDS - AXIS LIMITED Academy?
A free education hub with structured courses covering everything from the basics of trading to advanced strategy and risk management.
Where can I find market news and analysis?
Under News & Analysis you'll find Market Updates, Forecast & Predictions, and FUNDS - AXIS LIMITED Insights, plus tip ranks for traders' picks.
Do you provide market forecasts?
Yes. The Forecast & Predictions section offers regular outlooks across Forex, metals, indices and crypto.
Security & Regulation
How your money and personal data are protected.
Is FUNDS - AXIS LIMITED regulated?
FUNDS - AXIS LIMITED Capital Ltd is authorised and regulated by the Financial Services Authority of Seychelles (FSA), licence No. SD026, with official licence number 05400848.
Where is my money held?
Client funds are kept in segregated bank accounts, separate from company funds.
Do you offer negative balance protection?
Yes. With negative balance protection your losses never exceed the funds in your account.
Is FUNDS - AXIS LIMITED publicly listed?
FUNDS - AXIS LIMITED is a trademark of The FUNDS - AXIS LIMITED Group AG, a German FinTech publicly listed on the Frankfurt Stock Exchange (WKN: A41YCM | ISIN: DE000A41YCM0).
How many traders use FUNDS - AXIS LIMITED?
More than 2.6 million traders across 50+ countries, with an average rating of 4.8/5 from over 4,000 verified reviews.
How secure is the platform?
The platform uses bank-grade security, encrypted connections and secure login (including biometric login on mobile).
Support
We're here around the clock, in your language.
24/7How can I contact support?
Our multilingual team is available 24/7 via live chat, email at support@abcd.com, WhatsApp/Telegram at +44 7451 209400, or the contact form.
24/7Where is FUNDS - AXIS LIMITED located?
Our head office is at No. 145, WeWork Building, City Road, London EC1V 1AZ, UK, with a second office in Dubai, UAE.
24/7Which departments can I reach?
Customer Support handles accounts, deposits and withdrawals; the Trading Desk answers questions on instruments, spreads and execution; and Partnerships covers IB, affiliate and institutional enquiries.
24/7Do you offer support in other languages?
Yes — our support team is multilingual, covering English, Spanish (Latam), Portuguese and Arabic, with more languages available.
Still have a question?
Our 24/7 support team is ready to help in your language.